Overseeing the City of Toronto's Small Business Centres, Chris led the development of a client relationship management system using Salesforce to better manage and track the 28,000 clients the City's three centres serve each year.
From developing the user requirements, selecting the technology, overseeing developers and completing some development himself, Chris led all aspects of modifying Salesforce for the use of 12 staff in the City's Small Business Centres.
Leading the deployment of the platform, Chris provided training to his staff and monitored results from the platform. One year after deployment, the savings in staff time were identified to be over $150,000 - while increasing the ability of staff to better engage, track and support entrepreneurs accessing City resources.